Terms and Conditions of Sale

These terms and conditions apply to all orders placed on this website with Novida (SIRET 94391737700013), 9 RUE DU TRISSERMATT
67610 La Wantzenau - Strasbourg.

1. Products, workshops and courses

The website offers calligraphy creations and materials, workshops and classes at the studio on fixed dates, and online classes (videos). The key features are listed on each product page.

2. Prices

Prices are quoted in euros, inclusive of all taxes. Delivery charges are shown before the order is confirmed.

3. Ordering and payment

The order is finalised upon payment by credit card (Stripe) or PayPal. A confirmation email and the invoice are sent after payment. Bank details are not processed via our website.

4. Delivery

Products are delivered in France and throughout the European Union according to the chosen delivery method. Preparation time: 4 working days. Free collection from the workshop is available by appointment.

5. Right of withdrawal

For products, you have 14 days from receipt to withdraw from the contract (Article L221-18 of the French Consumer Code) by writing to us at contact@callicra.com. You are responsible for the return postage costs. A refund will be issued within 14 days of receipt of the returned goods.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to: to workshops and courses with a fixed date (leisure activities), to digital content (online courses) where performance has begun with your consent, or to bespoke creations.

6. Cancellation of a workshop or course

By the customer: rescheduling or a credit note if cancelled more than 7 days before the date. By the workshop: in the event of cancellation on our part, the full price will be refunded or an alternative date will be offered.

7. Guarantees

Products are covered by the statutory guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

8. Mediation

In the event of a dispute, you may refer the matter free of charge to the consumer ombudsman: [name and contact details of the ombudsman to be completed], or to the European Online Dispute Resolution platform.

9. Governing Law

These terms and conditions are governed by French law.